Refund and Cancellation Policy

By completing a transaction on our platform, you agree to enter into a legally binding agreement with Elevare Media Marketing for the purchase of the selected product and/or service.

1. Cancellation Policy

Once a transaction is completed, the User may request to cancel the transaction only if such cancellation terms are explicitly mentioned on the Platform. If cancellation is permitted:

It will be subject to the specific conditions mentioned at the point of purchase.

Approval of cancellation requests remains solely at our discretion.

We may request additional details or documentation before processing any cancellation.

If cancellation is not explicitly offered for a particular product or service, the transaction will be deemed final and non-cancellable.

2. Refund & Replacement Policy

You may request a refund or replacement only under the following conditions:

The product or service delivered does not match the description as advertised on the Platform.

No refund or replacement will be issued for change-of-mind or dissatisfaction due to subjective expectations, unless otherwise stated.

How to Request a Refund

To request a refund, you must:

1. Submit a request within 3 days from the date of the transaction (or within a longer period if specified on the Platform).

2. Clearly state the reason for the refund, including how the service/product failed to meet the described terms.

Provide evidence or supporting material, if requested.

3. All refund claims will be reviewed by our team. Approval or denial of the request will be at our sole discretion. We may reach out for clarification or additional information to evaluate your claim fairly.

Refunds Timeline

a. Conditions to Qualify for a Refund/Return

--> The service/product must demonstrably fail to match its description on the Platform.

--> Requests must be submitted within the stated timeframe.

--> Supporting evidence must be provided if requested.

b. Processing Time for Refunds

Once approved, refunds will be processed by our company within 5 business days.

c. Time for Funds to Return

After processing, refunds made via Stripe typically take 5–10 business days for the funds to be credited back to your original payment method.

Timelines may vary depending on your bank or card provider.